FAQ • Book cat dog sitting, dog walking & pet services in the middle east

More Questions?

Please contact us via Email ( contact@sidelickcom )

 

FAQ

 

General Information

Sidelick is an online platform that connects you to a large network of pet lovers around you. Whenever you need a service related to pet sitting or dog walking, just reach out to any profile you like and they’ll assist you. Our aim is to ensure that your pets stay happy and taken care of, even at times where you’re busy.
To make sure you’re comfortable with the process, Sidelick covers your furry family with medical insurance for any service booked online, full support and veterinary advice to sitters, regular updates and background checks.

Eager to try us?

 

There are two ways to reach Sidelick online. You can either message us through the live chat option found in the bottom left corner of your screen on the homepage, or simply drop us a line in the Contact Us page.

Trusting Sidelick

Because it is of uttermost importance for our pet sitters to be trustworthy, we do the following:

  • Background checks
  • Interviews
  • Phone verification
  • Verified reviews from pet parents
  • Premium insurance
  • Recommending an in-person meeting prior to the job

 

Booking and meeting sitters

  • How much time will you spend with my pet?
  • Will other people assist you in caring for my pet? Who are they and what will be their role?
  • What’s your experience caring for pets?
  • Is there anything you need from me to make sure my pet has a great stay with you?
  • Do you have pets at home?
  • Will you be hosting another pet than mine during the same period?
  • How often can you walk my dog?
  • How often will you send pictures and updates?
  • Disclose and share any allergies or special conditions of the pet

Payments

When you book a Sidelick sitter, the whole process can be cashless and easy. Pet sitters are in control of their fees which will be deducted from your credit card when your book. As far as Sidelick is concerned, there is absolutely no need to tip since it’s not part of the process nor expected from you. If you feel your pet sitter performed amazingly well, the best way you can reward them is by leaving them a great review on Sidelick.

 

Your Account

You can add pet sitter profiles that you like your favorite, which will bookmark them in your dashboard.

You can refer to them later to compare while searching or to keep a record of your favorite profiles.

Finding a sitter

If your pet has special needs, you can refine your search in the homepage’s search bar by clicking on the downward arrow. It will give you the opportunity to find sitters that accept cater for special needs, such as:

  • Puppies
  • Senior dogs
  • Disabled dogs
  • Dogs on medication
  • Cats

Pets have individual characters and enjoy a certain routine set by their human counterpart. Whatever it is, you’re sure to find someone on Sidelick ready to mimic your care for your pet. Ideally, search through the profiles and read reviews to find a perfect match. It is always recommended to meet in person and explain your pet’s special requirements.