PRIVACY POLICY
Last updated : July 10, 2025

Codespo SARL (“Sidelick,” “we,” “us,” “our”) operates the Sidelick mobile apps and website sidelick.com (the “Services”).
This notice explains what personal information we collect, how we use it, and the choices you have.

Questions? E-mail contact@sidelick.com

1. Information we collect

Account sign-up (all users)
• Name and e-mail address
• Hashed password
• Mobile number
• Optional profile photo

Pet profiles (pet parents)
• Pet name, age, vaccination status, care notes

Pet-sitter application
• Emergency-contact name and phone
• Years of dog- and cat-care experience, short bio, “pet motto”
• Home details (house/apartment, fenced garden, smoking household, pool, children, resident pets)
• Skills & preferences (medication, first-aid/CPR, senior-dog experience, puppy acceptance, potty-break policy, dog sizes accepted, long-stay acceptance, pick-up ability)
• Location pin, profile picture, at least three home/pet photos
• Service prices you set in the app

Bookings & payments
• Service type, dates, pick-up/drop-off addresses, price
• Payment token or wallet ID (held only by our PCI-certified payment processor; we never store full card numbers)

Automatically collected data
• Device type, OS version, IP address, in-app screens visited, crash logs
• Coarse location from IP
• Precise GPS location only if you enable it—used to show nearby sitters and log walk routes

2. How we use information

• Create, authenticate, and manage your account
• Match pet parents with sitters and handle bookings & payouts
• Send chats, e-mails, SMS, and push notifications about bookings
• Detect fraud and keep the platform secure
• Provide customer support and resolve disputes
• Analyse aggregated usage to improve the Services
• Send optional marketing (you may opt out at any time)

3. When we share information

• Payment providers (Stripe, Apple Pay, Google Pay) for secure transactions
• Cloud and analytics providers (AWS, Firebase/Google) for hosting and performance
• Identity-verification vendor to confirm sitter IDs
• Law-enforcement or regulators when required by law

All vendors are bound by confidentiality and security obligations.

4. Cookies

We use essential cookies for login and security, plus analytics cookies to understand performance.
You can disable cookies in your browser or device settings, but some features may stop working.

5. Security

Data is protected with TLS encryption in transit, encryption at rest, firewalls, and role-based access controls.
While no system is perfect, we continuously monitor and improve our safeguards.

6. Your choices

• Edit your profile at any time in the app.
• Stop marketing messages via the “unsubscribe” link or the Settings toggle.
• Disable precise GPS in your device settings.
• Delete your account via Profile → User Details → Delete Account.
  • If you have active bookings, open claims, or a balance, deletion is paused until resolved.
  • Once eligible, personal data is erased or irreversibly anonymised within 30 days, except where we must keep it for legal or bookkeeping reasons.

7. Data retention

• Account and booking history — kept for seven years after your last booking (legal & tax).
• Sitter-application files — kept for five years after your last completed service.
• Analytics and crash logs — stored up to fourteen months.
• Marketing-consent records — kept until you withdraw consent or after three years of inactivity.
After these periods, data is deleted or anonymised.

8. Children

The Services are not directed to anyone under 18.
We do not knowingly collect data from minors. If we discover such data, we delete it promptly.

9. External links

Our apps and site may link to third-party websites or services. Their privacy practices apply once you leave Sidelick; we recommend reading their policies.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be announced in-app or on our website. Continued use of the Services after an update means you accept the new terms.

11. Contact

For any privacy questions or requests, e-mail contact@sidelick.com